Refund policy

Return Policy

1. Defective Items:

   • If you receive an item that is defective, you may return it for a replacement within 48 hours of receiving the product.
   • The item must be unused, in the same condition that you received it, and in its original packaging.
   • To initiate a return, please contact our customer service team at support@trendcentrallb.com within the 48-hour window, providing your order number and a description of the defect.

2. Return Process:

   • After contacting our customer service team, we will guide you through the return process.
   • Please ensure that the item is securely packaged to avoid any damage during transit.

3. No Refunds:

   • Please note that we do not offer refunds. Defective items will only be replaced with the same product.

4. Exclusions:

   • This return policy does not cover items that are damaged due to misuse, mishandling, or other reasons not related to a defect.

5. Shipping Costs:

   • Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.